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Kong reflective breakaway cat collar3/21/2024 ![]() No product for dogs is indestructible wear and tear is normal and will not be considered a defect. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost. *Replacement is at seller's discretion only. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. ![]() Wear and tear is excluded from this warranty. We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.Measure your dogs neck or collar per the photo above. Optional CNC engraved personalization on the buckle Please note, the reflective strip is 1/2' wide on ALL collar widths. This is fully dependent upon your financial institution, contact them with questions or concerns. Premium quality aluminum buckle (your choice of black or silver) allows for quick on and off for normal use without causing wear on the breakaway mechanism. It may take 3-5 business days for funds to appear on your account/statement. You should receive an e-mail notification of your refund. Refunds are processed once returned items are received at our shop, inspected, and approved.Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item. Exchanges are simplified by issuing refunds so the customer may place a new order.This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item. If we sent the wrong item, we will work to correct the mistake promptly.*Delivery date will be determined by the USPS timestamp of delivery to the address on the order. Returns must be received within 14 days of delivery* to be eligible for refund or exchange.Orders which qualified for free shipping will be refunded minus actual shipping & handling costs. ![]()
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